Privacy Policy

1. Information We Collect

We may collect personal information you voluntarily provide to us, including:

• Name
• Email Address
• Phone Number
• Service Address
• Details about your HVAC system or service request

We may also collect non-personal data automatically via cookies or analytics tools, such as:

• IP address
• Browser type
• Pages visited
• Time and date of your visit

2. How We Use Your Information

We may use the information we collect to:

• Respond to service inquiries or quote requests
• Schedule appointments or follow up on jobs
• Send service reminders, updates, or promotions
• Improve our website and customer service
• Comply with legal obligations

3. SMS/Text Messaging Consent

By providing your mobile number and opting in, you agree to receive SMS/text messages from Mid Florida Heating & Air for purposes including but not limited to:

• Appointment confirmations and service reminders
• Job status updates
• Seasonal promotions or special offers
• Customer review and feedback requests

Message & data rates may apply. You can:

• Reply STOP to unsubscribe at any time
• Reply HELP for assistance
• Contact us directly for any concerns

We do not share or sell your phone number to third-party marketers. Consent to receive SMS messages is not required to purchase goods or services from us. Messaging frequency may vary.

4. Sharing Your Information

We do not sell your personal information, and consumer data will not be shared with third parties for marketing purposes. We may share your data with third parties only in these situations:

• With service providers (e.g., dispatch software, email marketing tools) who help us operate our business
• If required by law or to protect our rights and property
• If necessary to complete a service you requested (e.g., financing providers)

5. Use of Cookies and Tracking Tools

Our website may use cookies and similar tracking technologies to enhance user experience and collect aggregate data. These may include tools like:

• Google Analytics
• Facebook Pixel
• Call tracking software

You can disable cookies in your browser settings, but some website features may not function properly.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

• Request access to the data we hold about you
• Request correction or deletion of your data
• Opt out of marketing emails (via unsubscribe links)

To make a request, contact us using the information below.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:
service@mid-fla.com

Messaging Terms & Conditions

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Mid Florida Heating and Air. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at service@mid-fla.com. You can opt out at any time by replying STOP.