Privacy Policy

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1. Information We Collect

We may collect personal information you voluntarily provide to us, including:

Name
Email Address
Phone Number
Service Address
Details about your HVAC system or service request

We may also collect non-personal data automatically via cookies or analytics tools, such as:

IP address
Browser type
Pages visited
Time and date of your visit

2. How We Use Your Information

We may use the information we collect to:

Respond to service inquiries or quote requests
Schedule appointments or follow up on jobs
Send service reminders, updates, or promotions
Improve our website and customer service
Comply with legal obligations

3. SMS/Text Messaging Consent

By providing your mobile number and opting in, you agree to receive SMS/text messages from Mid Florida Heating & Air for purposes including but not limited to:

Appointment confirmations and service reminders
Job status updates
Seasonal promotions or special offers
Customer review and feedback requests

Message & data rates may apply. You can:

Reply STOP to unsubscribe at any time
Reply HELP for assistance
Contact us directly for any concerns

We do not share or sell your phone number to third-party marketers. Consent to receive SMS messages is not required to purchase goods or services from us. Messaging frequency may vary.

4. Sharing Your Information

We do not sell your personal information, and consumer data will not be shared with third parties for marketing purposes. We may share your data with third parties only in these situations:

With service providers (e.g., dispatch software, email marketing tools) who help us operate our business
If required by law or to protect our rights and property
If necessary to complete a service you requested (e.g., financing providers)

5. Use of Cookies and Tracking Tools

Our website may use cookies and similar tracking technologies to enhance user experience and collect aggregate data. These may include tools like:

Google Analytics
Facebook Pixel
Call tracking software

You can disable cookies in your browser settings, but some website features may not function properly.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

Request access to the data we hold about you
Request correction or deletion of your data
Opt out of marketing emails (via unsubscribe links)

To make a request, contact us using the information below.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:
service@mid-fla.com

Messaging Terms & Conditions

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Mid Florida Heating and Air. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at service@mid-fla.com. You can opt out at any time by replying STOP.

Testimonials

Excellent

Mid-Florida Heating & Air

Based on 1080 reviews

See all reviews

review us on

Lilliette Longhini

Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.

SY Voglino

They didn't rush through the semi annual inspection. As far as I could tell they checked and cleaned all necessary components. I have used them for years and due to their preventive maintenance, I haven't experienced any problems.

Response from the owner:Hi SY Voglino, thank you for your review! We are so glad to know that you have been using us for years and that you are satisfied with the semi annual inspection. We take pride in providing preventive maintenance that is effective and reliable. Thank you for your continued support!

Roosevelt Woodley

Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.

Claudine Richardson

Response from the owner:Your 5-star review made our day! Thanks for choosing us.

Cole Yarbor

These guys are phenomenal! They took the old system my house came with, explained how old it was and why it needed to be updated. Yeah, not a cheap repair, but necessary in Florida! What was remarkable was our old AC died on a friday afternoon, these guys came out at 8:00 pm on Friday and worked for hours to help diagnose the issues! I highly recommend this company and David was amazing to work with! The Daikin Fit they sold me is so amazing! Thanks guys!

Response from the owner:We're delighted you had a great experience with us. Thanks for the 5-star review!

Todd McDonald

Mid Florida Heating and Air always on point!

Response from the owner:We appreciate your feedback and the 5-star rating! It means a lot to us.

Sheila Crew

Where do I start. First, I want to compliment the professionalism exuded by the staff of Mid Fl I have encountered along the way. Very good company to do business with. Second, Kosha and Jacob were very efficient they worked as a team and got the job done. They were tasked with removing my 11 yo system and replacing that system with a newer and more efficient one. Upon their arrival they were ready to start and got down to business. With little hesitation they were able to install my system and answered questions I had about the process. And they were very friendly. Jacob worked efficiently without interruption. He handled his part of the assignment with ease. While Kosha attended to the other part. I must say they are well oiled machine. I am so happy with the service I received and look forward to working with you guys again. So my 5 star rating is what I think of my service I received today. Thank you so much. If you need your system repaired, replaced, or maintenance you won't go wrong.

UPDATE: October 1, 2020

Today was my six month maintenance for my system. Robert was my technician and he was thorough with the process. He informed each time he thought it was necessary. Courteous and professional. I am very satisfied with my service I received today.

September 22 2025
Six month maintenance. David and his assistant were very efficient. They informed me that my system was working as it should. Professional and friendly.

Response from the owner:Dear Sheila Crew, Thank you for your review and kind words about our team. We are glad to hear that you had a positive experience with Kosha, Jacob, and Robert. We are dedicated to providing our customers with excellent service, and we are glad to know that you were satisfied with the work we did for you. We look forward to working with you again in the future. Thank you for your continued support!

Cathy Johnson

Response from the owner:We're delighted you had a great experience with us. Thanks for the 5-star review!

Patrice E Terrell

Technician Jason Stevens arrived on time and did a thorough efficient job servicing my unit. I really appreciated Jason‘s professionalism and his service experience! I purchased a maintenance plan each year for $149. This was my second service call and I renewed my maintenance contract.

Response from the owner:Thank you for the glowing review! We're thrilled to hear that you're happy with our service.

Daniel VanNote

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

Dyke Gillespie

Response from the owner:We're delighted you had a great experience with us. Thanks for the 5-star review!

Diane Avery Wright

Response from the owner:We appreciate your feedback and the 5-star rating! It means a lot to us.

Katielaine Islam

There was a little bit of a communication issue but once it was resolved we were very happy with our unit & installation.

Response from the owner:Hi Katielaine Islam, we apologize for the communication issue and are glad to hear you are happy with your unit and installation. Thank you for your feedback!

vivencia reario

Response from the owner:We're delighted you had a great experience with us. Thanks for the 5-star review!

Jason Capps

If you all have never used this company I would highly recommend you you give them a chance to earn your buisness. They have been a life saver time and time again. Everyone of the technicians we have ever dealt with has always been fast and friendly with great service. I really can't say enough about how great of a company they have. Again I highly recommend that you give them a call for any of your future needs.

Response from the owner:We appreciate your feedback and the 5-star rating! It means a lot to us.

Steve C

Response from the owner:Your 5-star review made our day! Thanks for choosing us.

Vernita Reed

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

Judy Gordon

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

Diane Todd

Response from the owner:Thank you for the glowing review! We're thrilled to hear that you're happy with our service.

Randy Self

Response from the owner:Hi Randy, Thank you for taking the time to leave your review. We value your feedback and appreciate your support.

Janice Liberton

Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.

Debra Sasser

Response from the owner:We appreciate your feedback and the 5-star rating! It means a lot to us.

Bonnie I McLaurin

Mid Florida rocks❤️❤️❤️ and Shane Nase is my #1 go to guy🤗

Connie Ferreira

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

Migdalia Vega

Response from the owner:We're delighted you had a great experience with us. Thanks for the 5-star review!

Elaine Whipple

Excellent service and very knowledgeable . I am requesting him for all my ac needs. He's kind and loves animals

Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.

David Marsters

Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.

Ron Borodenko

Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.

Gretel M.

Highly recommend this company.

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

Phyllis Thompson

Andrew and William were the only guys that did a great job cleaning our air conditioner. I would prefer them be the only ones that come out to service it thank you Phyllis Thompson.

Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.

Debra Simmons

The technician was very professional & friendly.

Response from the owner:We're delighted you had a great experience with us. Thanks for the 5-star review!

Kalista Smyrychynski

My old systems compressor went kaput on of course one of the hottest days of the year. Mid Florida came out within the hour and diagnosed it straight away. Logan and the others did everything humanely possible to get me approved for a new unit and the very next morning 9 am sharp the BIG orange truck with Josh and Sierra arrived to install my new unit. I cannot speak highly of both this company and everyone of the employees both on the phone and in person I dealt with.

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.