Heating Repair

Thanks for coming out to see if you could help. Greatly appreciated it

AJ was great. He knew exactly what was wrong and now my house so wonderful cool again.

I am more than pleased with the customer service Cory displayed. I am definitely a life time customer as of today!!! Thanks Mid Florida!!!

Knowledgeable and thorough technician, focused on doing a good job, not finishing in a hurry to get to the next appointment.

The company I have used for 8 years has merged into Mid-Florida Air and I have to say I am 100% satisfied. They came amazingly fast! The technician was professional, friendly and knowledgeable. He diagnosed the problem correctly and fixed it in a torrential rain downpour. Great job.

I had an accidentally blown a fuse when I installed my new thermostat. I called several companies telling me they couldn't get out there tonight or I needed property ownership documentation I was like thank you I'll call somebody else well I called mid Florida and they were wonderful very professional they sent Josh out within a 2-hour time frame he came within an hour he was very polite very knowledgeable and he showed me where I could find the fuse he showed me the blown fuse he explained everything to me in great detail he was very professional he was very nice I'm very very happy he had me up and running in 30 minutes. I will be using MidFlorida for all my HVAC needs in the future.

Awesome Job

He did the best he could on an AC unit nearly 50 years old!

We got home from the Gator game Saturday night to find the house at 83 degrees and no AC. Mid-Fla was the only company that answered the phone and was able to send a tech, as it was after 9pm. Parker quickly diagnosed and fixed the issue and we could sleep in a cool home!

Updated to 4 stars- after trouble with receiving maintenance the next day a gentleman from the management team reached out to make things right. He listenedintently to my concerns and put my mind at ease about receiving future service. I could see this becoming a five star review after another interaction with this company based on the care that the management team had for making things right with me. I feel that it is important to be transparent about what did happen with my initial experience below but want to reiterate that my perception of the company is much more positive after being contacted by Logan in management.The problematic experience: The first tech was very professional and nice, yet did something that caused the AC unit to shut off for the rest of the day. He came back later that evening, and we hoped the issue was fixed but instead water started leaking inside because the condensation line was in some way blocked. The tech had not done anything to address that during his second visit. I had trouble getting a tech out in a timely manner to fix this due in part to the office staff. I followed up and a tech was sent to fully fix the problem. Later was contacted by management and reassured that this would be addressed and that the office staff would receive coaching.

The technician was very polite seemed like he was very knowledgeable, he showed me what he thought was the problem and That it should be corrected as soon as possible. The cost to correct the problem would cost me $349. I told him I didn’t have the funds at this time but I will get back to them. In the meantime, I contacted my warranty company and had somebody come out and check the problem. The cost for the warranty company to come out was $85. That technician told me that there wasn’t a problem. He showed me exactly what I showed him on the picture that I had taken when the other technician was here and told him what the technician said to me. so I had to have the warranty company come out because that’s what I paid them for, but I only had them come out for no reason according to him and I had to pay him $85 to tell me that there is nothing wrong. I feel that the Mid Florida Heating & air conditioning company should reimburse me for that $85 that I had to spend for no reason.

Helpful, informative, showed me how to troubleshoot myself. Professional and efficient and very likable.

Abel and Ish came to our home to get our air conditioner working. They worked well together and kept my husband and I informed about what they were dealing with. They solved the problem and we appreciate them. Thank you!

Great Service! The technician, Parker was extremely professional, knowledgeable with a great attitude!

Fast and friendly service. Our tech John came out after hours and quickly fixed our A/C system.

Technician was informative, clean & polite. I would like the pictures taken, thought they would have been sent with receipt, quote. Thank you

Excellent work and customer service. Parker was Polite and respectful and did an excellent job. Job site was clean. Recommend this company highly.

Josh is an excellent technician. I can rely on his recommendations. Mid-Fla Heating & Air Conditioning is privileged to have such a team member.

Update 2: As expected, Anthony, who was just put in charge in Melbourne, went above and beyond to correct the issues and kept me updated along the way. The same great service I came to expect from him and the Extreme team for many years. I now have a fully functioning quality system that works as expected. I’m leaving the below to show the problems but updating the review as I’m confident it’s simply growing pains with the new company structure. With the recent changes locally I’m sure they’ll be back to the traditional service we’ve come to expect.Update 1: Spoke to Anthony who serviced my AC for years with Extreme and he's working to get everything sorted. I'm confident he will, and I will update accordingly.Shortened due to length:After 10+ years as an Extreme Air customer, I had to replace my 14-year-old AH on August 1st. Mid Florida quickly diagnosed the old system but suggested system replacement due to high repair costs.I had concerns about using my existing filter with the new system, which was a different brand, and about the quality of the installation. I was assured that the filter would work and that the installation would be done correctly. I was told the installers would arrive between 9-10am the next day, but they arrived in the afternoon instead.While the installers were professional, they lacked familiarity with the system that was new to them, needing assistance from other techs. The system's performance was within their acceptable limits, but not optimal. The air filter was not connected as promised, and it was unclear how to fix this issue. I was assured the office would follow up, but no one contacted me.Additionally, the installation had other issues that weren’t initially seen. The air handler was not tightly sealed, leading to excessive sweating and pooling water on the deck. There were also gaps around the base, allowing smoke to be drawn in, indicating poor installation.I have reached out multiple times but have yet to receive a response.

Chris Clubb was extremely professional, courteous and very knowledgeable, regarding an explanation of my heat pump and cooling system. He thoroughly explained every aspect of how the system is designed to run, how it is presently operating, and what can be done to improve the efficiency of my system. He is an asset to your company. He was truly patient and helpful, answering all of my questions and addressing my concerns, regarding the issues I’m experiencing with my heating and cooling. This information helps me make an educated decision regarding what work I need done immediately, versus work I may have done in the future. He did a thorough analysis on the equipment, without any pressure towards talking me into doing the work. The choice was entirely up to me. I now understand what and why this repair and maintenance should be performed. Kudos to an honest trustworthy individual.Sincerely,Judy Malizia

Jason S. was was very informative, He explained everything in terms that was easy for me to understand, Jason also gave tips on how I could avoid future problems and save money. I really appreciate the timely service that got my home cool and comfortable. Thank you Jason.

Tyrus did a great job for us. He identified a small problem and addressed it before it became a big, expensive problem. He was efficient, courteous and professional, and is a credit to Mid-Fla.

All the homes that I have owned and that's many, have never dealt with such an incredible company. They were so kind, so understanding and went out of their way to work with what was going on with my air conditioner. I would give them 10 Stars if they were up there. I highly recommend them you will not be sorry.

My drain was plugged! He arrived on schedule, explained what the problem was and cleared it with fast. Checked out the system and explained everything. Efficient , courteous and professional! Nice job.

This could have been a one-star review. Mid-FL installed a new Traine a.c. system in our home which wasn't functioning well from the beginning. It didn't cool well and didn't pull down the house humidity at all. I called Mid-FL, and they sent out Jim the very next day. Jim was great. A very knowledgeable and capable trouble shooter. He didn't stop when he found one issue, but checked out the entire system, finding three issues from the initial installation that he quickly fixed. Now, the system works great. Jim is a valuable asset. Thanks, Mid-FL and Jim for making things right.

Ken Walters was amazing!!!! Great job fixing the problem. Very professional & knew exactly what he was doing to solve problem. Mid Florida has a great employee having Ken Walters working for them!!!!

Called, came same day. Fix the problem and did a thorough job. I subscribed to a maintenance plan. The person that came out was very professional and answered all questions.

He was very professional and he did his job very well thank you so much for your service

Five stars for Jim, as always. He consistently goes way above and beyond!

Shane was great! They are courteous and friendly no matter what time you call them. Service is excellent and fast. They set the bar so high that other companies just cannot compete with them for Customer Service, Service and Installation. I would never call enyone else.

Thanks guy you are amazing I love they you work and company communication God bless

Josh was concerned , polite, informative and thorough. Will ask for him to perform the bi-annual servicing of the unit