Privacy Policy

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1. Information We Collect

We may collect personal information you voluntarily provide to us, including:

Name
Email Address
Phone Number
Service Address
Details about your HVAC system or service request

We may also collect non-personal data automatically via cookies or analytics tools, such as:

IP address
Browser type
Pages visited
Time and date of your visit

2. How We Use Your Information

We may use the information we collect to:

Respond to service inquiries or quote requests
Schedule appointments or follow up on jobs
Send service reminders, updates, or promotions
Improve our website and customer service
Comply with legal obligations

3. SMS/Text Messaging Consent

By providing your mobile number and opting in, you agree to receive SMS/text messages from Mid Florida Heating & Air for purposes including but not limited to:

Appointment confirmations and service reminders
Job status updates
Seasonal promotions or special offers
Customer review and feedback requests

Message & data rates may apply. You can:

Reply STOP to unsubscribe at any time
Reply HELP for assistance
Contact us directly for any concerns

We do not share or sell your phone number to third-party marketers. Consent to receive SMS messages is not required to purchase goods or services from us. Messaging frequency may vary.

4. Sharing Your Information

We do not sell your personal information, and consumer data will not be shared with third parties for marketing purposes. We may share your data with third parties only in these situations:

With service providers (e.g., dispatch software, email marketing tools) who help us operate our business
If required by law or to protect our rights and property
If necessary to complete a service you requested (e.g., financing providers)

5. Use of Cookies and Tracking Tools

Our website may use cookies and similar tracking technologies to enhance user experience and collect aggregate data. These may include tools like:

Google Analytics
Facebook Pixel
Call tracking software

You can disable cookies in your browser settings, but some website features may not function properly.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

Request access to the data we hold about you
Request correction or deletion of your data
Opt out of marketing emails (via unsubscribe links)

To make a request, contact us using the information below.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:
service@mid-fla.com

Messaging Terms & Conditions

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Mid Florida Heating and Air. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at service@mid-fla.com. You can opt out at any time by replying STOP.

Testimonials

Excellent

Mid-Florida Heating & Air

Based on 1067 reviews

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Jason Capps

If you all have never used this company I would highly recommend you you give them a chance to earn your buisness. They have been a life saver time and time again. Everyone of the technicians we have ever dealt with has always been fast and friendly with great service. I really can't say enough about how great of a company they have. Again I highly recommend that you give them a call for any of your future needs.

Response from the owner:We appreciate your feedback and the 5-star rating! It means a lot to us.

Steve C

Response from the owner:Your 5-star review made our day! Thanks for choosing us.

Vernita Reed

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

Judy Gordon

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

Diane Todd

Response from the owner:Thank you for the glowing review! We're thrilled to hear that you're happy with our service.

Randy Self

Response from the owner:Hi Randy, Thank you for taking the time to leave your review. We value your feedback and appreciate your support.

Janice Liberton

Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.

Debra Sasser

Response from the owner:We appreciate your feedback and the 5-star rating! It means a lot to us.

Bonnie I McLaurin

Mid Florida rocks❤️❤️❤️ and Shane Nase is my #1 go to guy🤗

Connie Ferreira

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

Migdalia Vega

Response from the owner:We're delighted you had a great experience with us. Thanks for the 5-star review!

Elaine Whipple

Excellent service and very knowledgeable . I am requesting him for all my ac needs. He's kind and loves animals

Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.

David Marsters

Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.

Ron Borodenko

Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.

Gretel M.

Highly recommend this company.

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

Phyllis Thompson

Andrew and William were the only guys that did a great job cleaning our air conditioner. I would prefer them be the only ones that come out to service it thank you Phyllis Thompson.

Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.

Debra Simmons

The technician was very professional & friendly.

Response from the owner:We're delighted you had a great experience with us. Thanks for the 5-star review!

Kalista Smyrychynski

My old systems compressor went kaput on of course one of the hottest days of the year. Mid Florida came out within the hour and diagnosed it straight away. Logan and the others did everything humanely possible to get me approved for a new unit and the very next morning 9 am sharp the BIG orange truck with Josh and Sierra arrived to install my new unit. I cannot speak highly of both this company and everyone of the employees both on the phone and in person I dealt with.

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

David Rohner

Response from the owner:Thank you for the glowing review! We're thrilled to hear that you're happy with our service.

Mary Lou Feurtado

Response from the owner:We're delighted you had a great experience with us. Thanks for the 5-star review!

Luis Rodriguez

Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.

David Greene

Response from the owner:Thank you for the glowing review! We're thrilled to hear that you're happy with our service.

Elaine Haynes

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

Margie Tomlinson

The Best of the best

Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.

Linda Struckmeyer

Great service-6pm on July 3rd. They do honor their service agreements! Thanks Wes.

Jim Owen

Response from the owner:We appreciate your feedback and the 5-star rating! It means a lot to us.

Susan Dagg

David Tieman

Very happy with there service, they were on time and very professional. Explained everything that was done and answered all my questions.

Response from the owner:Thank you very much for your review, David Tieman. We appreciate your kind words and are glad that you were pleased with our service.

Alaina Kozlowski

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

Jennifer Lu

Marti Nichols

Fernando, JC and Cornell arrived promptly to install our new system and did a fantastic job! Very meticulous, explained things throughout the installation and made sure all our questions were answered even though that meant staying late on a Friday night. Highly recommend this company and these hard working young men.Also our initial contact Logan who came to give us an estimate was extremely knowledgeable and professional. Worked hard to get us the unit that was right for us at a good price.

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

Nancy Crown

charles tanner

We have been a Mid-Fla customer for many years and have always been satisfied with the service we have received. We have had two AC/Heating units replaced over the years, and when and if we had any problems they were right there to correct any problems. Today I would like to recognize Andrew for the excellent service he provided by answering all our questions and installing a Germicidal UVC and Oxidation UVV System. We could not be more pleased with his professionalism as he is the best. Another recognition is Cody who is the dispatcher and kept us informed of when Andrew would arrive. He too is a professional in his field. Once again, can't say enough praise for Mid-Fla Heating and Air and their staff.

Response from the owner:Thanks for the fantastic review! We're happy to have served you well.

Chelsea Shaw

What started as a “shopping around” for a new unit, turned into an emergency install! I met with Wes Hart on a Tuesday to discuss a new unit and installation. I had not made my decision yet, and had a few other companies to meet with still.

Wes was prompt, friendly, and immediately loved on my two very needy dogs. He took time to greet them and me and listen to what I had going on. Without me saying much, Wes went through my house and spotted the issues that needed to be fixed and came up with a VERY reasonable price when I ended up needing more than just a new unit. I needed all new duct work as mine was from the 60’s!!

After some time discussing the plan, I agreed that Mid Fla Heating and Air was who I wanted to go with. I signed the contract and had the team ready to go for a Thursday install. A few hours after Wes left, my whole unit stopped blowing cold air. I didn’t realize this until it was 11pm and my house was 83 degrees! I spent a MISERABLE night in my home, and text Wes the following morning (Wed) at 7:30am asking if there was ANYTHING anyone could do.

Man, when I tell you Wes jumped into action! He was able to bump up my install of my new unit to today!!! The technicals are here now installing my new unit so that I can have AC! My duct work will be installed on Friday. Wes also offered to bring a portable AC unit if I needed it, but I didn’t!

This is the kind of service that you rarely see and hardly hear of! Thank you Wes, Bobbie, and Jason for making me a priority today!

Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.