Privacy Policy

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1. Information We Collect

We may collect personal information you voluntarily provide to us, including:

  • Name
  • Email Address
  • Phone Number
  • Service Address
  • Details about your HVAC system or service request

We may also collect non-personal data automatically via cookies or analytics tools, such as:

  • IP address
  • Browser type
  • Pages visited
  • Time and date of your visit

2. How We Use Your Information

We may use the information we collect to:

  • Respond to service inquiries or quote requests
  • Schedule appointments or follow up on jobs
  • Send service reminders, updates, or promotions
  • Improve our website and customer service
  • Comply with legal obligations

3. SMS/Text Messaging Consent

By providing your mobile number and opting in, you agree to receive SMS/text messages from Mid Florida Heating & Air for purposes including but not limited to:

  • Appointment confirmations and service reminders
  • Job status updates
  • Seasonal promotions or special offers
  • Customer review and feedback requests

Message & data rates may apply. You can:

  • Reply STOP to unsubscribe at any time
  • Reply HELP for assistance
  • Contact us directly for any concerns

We do not share or sell your phone number to third-party marketers. Consent to receive SMS messages is not required to purchase goods or services from us. Messaging frequency may vary.

4. Sharing Your Information

We do not sell your personal information, and consumer data will not be shared with third parties for marketing purposes. We may share your data with third parties only in these situations:

  • With service providers (e.g., dispatch software, email marketing tools) who help us operate our business
  • If required by law or to protect our rights and property
  • If necessary to complete a service you requested (e.g., financing providers)

5. Use of Cookies and Tracking Tools

Our website may use cookies and similar tracking technologies to enhance user experience and collect aggregate data. These may include tools like:

  • Google Analytics
  • Facebook Pixel
  • Call tracking software

You can disable cookies in your browser settings, but some website features may not function properly.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

  • Request access to the data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing emails (via unsubscribe links)

To make a request, contact us using the information below.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:
service@mid-fla.com

Messaging Terms & Conditions

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Mid Florida Heating and Air. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at service@mid-fla.com. You can opt out at any time by replying STOP.

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Testimonials

Excellent
Mid-Florida Heating & Air4.5
Based on 1272 reviews
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BL Mon
2 hours ago
Have used Mid-Florida for my maintenance, system and service needs for over 14 years now. Always treated with respect, professional technicians and responsive office staff when needed. Most recent system inspection and evaluation was on time as scheduled and the technician (Jacob C) was friendly, polite and professional. Have received consistently excellent customer service for many years now. Thanks!
Response from the owner:Your 5-star review made our day! Thanks for choosing us.
Vickie Gannon
2 days ago
Called for yearly check up and scheduled to my schedule and arrived on time. Technician was efficient and very professional.
Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.
Kathleen Payne
4 days ago
Service representative was very friendly and informative. I would recommend Jonathan anytime.
Response from the owner:Your 5-star review made our day! Thanks for choosing us.
Awilda C.
4 days ago
Mid-FL has been there everytime I needed service. Best thing is they are available 24/7. Which can be very useful cause you never know when your going to need service in the middle of the night, which I experienced in the past.
Ronald Norfolk
4 days ago
Jason was on time, respectful and professional. I feel good about his inspection that my system is working properly.
Response from the owner:Hi Ronald, thank you for your review. We appreciate the feedback and will work hard to make our service even better.
Clayton Butts
4 days ago
Very persons and knowledgeable
Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.
A H
5 days ago
The technician was great. Typically never any issues there. They’re always great to work with and knowledgeable. If I could recommend anything, it would be to allow the technicians or provide another text following the text sent of when the technician is on their way to provide an ETA of arrival. Reason for this is due to the window that we scheduled for (10a-noon), I received a text of technician on his way at 11:34am but didn’t arrive until around 12:30. Thankfully I was able to rearrange things and was able to be flexible to be home while he was here. But on other days, this could have caused issues and others may not be as flexible. Outside of that, as always, everyone was great!
Response from the owner:We're delighted you had a great experience with us. Thanks for the 5-star review!
Katie Warren
7 days ago
Wesley was the technician who came out perform my 6 month service for my AC unit. He was courteous and professional. He showed me the things that are currently problematic with my unit/ducts and we scheduled the work needed to be done on a day convenient for me. As always, I'd like to thank the Mid-FL Heating and Air team for always being top notch and going above and beyond for their customers. I have been with your company for about 6 years now and I know I have the best service!
Response from the owner:Thank you so much for your fantastic review, Katie! We're thrilled to hear that Wesley provided you with courteous and professional service during your AC unit's 6-month check-up. It’s always our goal at Mid-Florida Heating & Air to go above and beyond for our customers, and we appreciate your loyalty over the past 6 years. Your kind words mean a lot to us! If you need anything else, just let us know. Thanks again!
Alesa Doty
1 week ago
Wes did a great job definitely our new ac guy
Response from the owner:Your 5-star review made our day! Thanks for choosing us.
Dave Southworth
1 week ago
Very professional service, right on time, great technician. Best H&AC company in Gainesville area!
Response from the owner:Thank you for the great review, Dave Southworth! We are glad you were pleased with our professional service and technician. We appreciate your kind words and we're happy to be the best H&AC company in the Gainesville area.

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